it's still 1024x768, resized down

Product Description
The 15-inch Magnavox 15MF605T HD-ready flat panel LCD TV is a perfect fit for your home smaller rooms. With an inexpensive optional VGA cable (male-male ending) you can turn the Magnavox 15in LCD into a space saving PC monitor as well. It features a standard, 181-channel NTSC tuner, but is fully capable of high-definition display when connected to an optional HDTV source. This progressive scan display maximizes the picture quality of progressive-scan DVD players, set-top boxes, and digital video recorders. This ultra-slim set measures less than 6.75 inches deep with its included table stand, and it can also be wall mounted with an optional hardware kit.
The 15MF605T features a 4:3 aspect ratio for viewing standard TV in fullscreen format with selectable 16:9 mode. It has a 1024 x 768-pixel resolution for compatibility with 1080i, 720p, and 480p DTV signals. Other features include a 130-degree horizontal viewing angle, fast 16 ms (millisecond) response time, 450 cd/m2 (candela per square meter) brightness rating, and 400:1 contrast ratio. (The higher the contrast ratio, the greater a TV's ability to display subtle color details and not get washed out by ambient room light.) The 2D comb filter separates chrominance (color) from luminance (brightness) information in the video signal for independent processing to improve picture resolution and minimize distortion. This set also offers the Smart Picture features that automatically adjusts picture settings to optimal levels, 3D motion adaptive de-interlacing, Picture-in-picture and split screen functionality, V-Chip parental controls, and tri-lingual menu displays (English, French, Spanish).

This set has two built-in stereo speakers that produce 3 watts per channel (for 6 watts of total power). It can produce an immersive surround sound field via Dolby virtual surround sound, and the Smart Sound feature keeps volume levels constant while flipping through channels and commercial breaks. It provides the following connections:

Composite AV (RCA) In: 1
S-Video In: 1
Component Video In (Y PB PR): 1
PC VGA In: 1
What's in the Box
LCD TV, remote control (with batteries), stand, power cord, printed operating instructions

Product Features
15" LCD, NTSC tuner, VGA input, 1024x768, 400:1 contrast ratio, 16ms refresh
Technical Details
Model: 15MF605T
Display Size: 15 inches
display_technology: TFT active matrix
is_hdtv_compatible: Y
image_aspect_ratio: 4:3
speakers_included_description: 2 speakers
audio_output_mode: Stereo
Height: 16.7 inches
Width: 19.4 inches
Weight: 9.3 pounds
Condition: Factory Refurbished - Sealed
Warranty: 90 Days

This thread would have been marginally better if you actually explained what was going on rather than just copying and pasting the entire customer service conversation and expecting us to read and understand the situation at hand.

what's wrong with the name caleb lol?