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 Post subject: Got D/C, never could log back in for 9 hours
PostPosted: Thu Oct 27, 2016 8:09 am 
Onionhead
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I got disconnected during Great Gubal Library. Tried to log back in for the next half hour but couldn't. Still can't log back in after 9 hours. I sent an email to Square Enix. The problem is server side. It also says my character is still inside the Library.

Anyone had a problem like that?

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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Thu Oct 27, 2016 5:34 pm 
Onionhead
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wow, still getting error when I log in... a whole day later

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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Thu Oct 27, 2016 5:36 pm 
Onionhead
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Squenix never emailed me back. Only solution I can think of is to deactivate my subscription.

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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Thu Oct 27, 2016 9:03 pm 
Decent Challenge
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I think NA Datacenters are having an issue. I'm getting errors trying to log in now.

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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Thu Oct 27, 2016 9:16 pm 
Onionhead
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u can blame me for crashing the world

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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Thu Oct 27, 2016 9:35 pm 
Onionhead
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I was able to log in for about 5 minutes. Got into a dungeon with Sakuya, and got disconnected again. Can u guys tell Sakuya to boot me from the dungeon? Maybe that will help me log back in?

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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Fri Oct 28, 2016 11:17 am 
Crumpet
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SE say it's something outside of their control:

http://na.finalfantasyxiv.com/lodestone ... ca8043daa3

Quote:
This is another follow-up to the ongoing technical difficulties wherein players utilizing certain Internet Service Providers (ISPs) are unable to log in to North American data center Worlds, or are disconnected from the server.

Based on our investigations, there is a high likelihood that these issues are occurring at the North American upstream Internet Service Providers, which is affecting the internet pathways and resulting in abnormal connections.

Since these issues are not occurring within FINAL FANTASY XIV servers or data centers, we recommend that affected users contact their Internet Service Providers.

We will continue to monitor the situation closely, and we will provide more information as the situation develops.

[Date & Time]
From Oct. 26, 2016 9:30 p.m. (PDT)

[Issue Details]
・Players utilizing certain ISPs are unable to log in or are getting disconnected from the game.

[Cause]
Connectivity Issues

[Affected Worlds]
All North American data center Worlds:
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Malboro
・Mateus
・Midgardsormr
・Sargatanas
・Siren
・Ultros
・Zalera


Suggesting it's one of the ISP backbones somewhere (e.g. Level 5).


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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Fri Oct 28, 2016 1:52 pm 
Honey Muffin
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They claim it's fixed now, maybe try again Whisp? Sorry that it's been so frustrating, I would be pissed as hell too.


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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Sat Oct 29, 2016 1:42 pm 
Crumpet
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I wouldn't try at this exact moment -- the whole Primal data center (that's ours) is down now and has been for an hour or so.


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 Post subject: Re: Got D/C, never could log back in for 9 hours
PostPosted: Mon Oct 31, 2016 2:50 pm 
Onionhead
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Location: Houston
Im out of town for a week anyway.
Square final mailed me back to say the problem must be on my end and that I need to reset my router. No mention of their server issues.

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